My Special Aflac Duck™

Welcome!

We're so glad you are here to learn about
My Special Aflac Duck™.

Whether you have already welcomed your My Special Aflac Duck™ into your family or are just finding out about this fun, comforting companion for children with cancer, you have come to the right place for helpful information, instructional videos and more.

Please take a look at this website and let your adventure begin. We hope you enjoy learning what makes My Special Aflac Duck™ so special!

Don't Have Yours Yet? FAQs About My Special Aflac Duck™

Haven't downloaded the My Special Aflac Duck™app yet?
Let's fix that! Click on one of the device store buttons to get started.

Instructional Videos

Watch the videos below to get instruction on use of your My Special Aflac Duck™.

Unboxing your duck

First time set up

Feeling Cards

Spaceship Accessory

Port-a-cath Accessory

Connecting your duck to the app

Cleaning your duck

Replacing Batteries

Carrying your duck

FAQ - What's that sound?

Your duck isn't waterproof!

Caregiver Guide

Download English or Spanish versions of the instructions here.

One Day Pay℠ is available for certain individual claims submitted online through the Aflac SmartClaim® process. Claims may be eligible for One Day processing if submitted online through Aflac SmartClaim®, including all required documentation, by 3 p.m. ET. Documentation requirements vary by type of claim; please review requirements for your claim(s) carefully. Aflac SmartClaim® is available for claims on most individual Accident, Cancer, Hospital, Specified Health, and Intensive Care policies. Processing time is based on business days after all required documentation needed to render a decision is received and no further validation and/or research is required. Individual Company Statistic, 2018.